Terms and Conditions

The Online Shop is owned and operated by the company under the trade name P.E.S. Ktima Georgiadi LTD based in Old Skarinou Station 7731, Skarinou Larnaka with VAT 10110802N (hereinafter the “Company”)

The Terms and Conditions set forth below shall apply to all users of the “Website” and purchase of products through the Website.

Before entering and browsing the website, please consult the following terms, which are the general conditions of sale governing the distance selling of products on the date the order was placed through the Website, (hereinafter abbreviated as the “E-Shop”).

By accessing, browsing, registering, and/or use of the website goldendonkeys.com/shop for information and/or purchase of products available through the E-Shop you acknowledge that you understand these Terms and agree to abide by them without reservation.

The Company reserves the right to modify and update these terms at any time it deems necessary, unilaterally and without notice by updating the present text with the insertion of any change or addition. The use of the Website after such change or modification is deemed to constitute acceptance by the guest/user of such changes, modifications, additions, or deletions.

Users’ registration

1.1. Registration on the website www.goldendonkeys.com/shop is permitted only to those who: (a) have full legal capacity (at least 18 years of age), b) have a mailing address in Cyprus or abroad, c) have an e-mail (e-mail).

1.2. Each user hereby declares and guarantees that: (a) at the time of registration on the website www.goldendonkeys.com/shop provides complete, accurate and truthful information about itself and its electronic and telephone contact details, and (b) has the necessary legal requirements for the registration and use of the E-Shop.

1.3. Registration to the Website is performed through the completion of the special online form available on the Website that requires the completion of mandatory fields without the completion of which the registration process will not be completed. Among other information, the user is required to set its access data consisting of an email account and a password. The User should keep its password secret at all times and therefore is solely responsible for all activity, liability, claim, cost and/or expense related to any use, illegal or unenforceable of its access data.

1.4. To purchase a product, it is necessary to register as a member of the E-Shop. Creating an account enables the user to make quick and easy purchases at a later time without being necessary to enter certain data each time it wishes to make a purchase, as well as to track the history of their order easily.

1.5. Users’ data and details of their transactions with the E-Shop are treated as confidential information. By providing their data in the context of transactions with the Company Users agree and accept the forthcoming processing of the above for the needs of the specific transaction, as well as the disclosure of such information to employees of the Company for this purpose.

1.6. The Company undertakes not to reveal the personal details of the E-Shop users and their transactions unless they provide their written authorization to do so or if this is required by a court decision or decision of another public authority. All documents and electronic data exchanged between the Parties under the sale of products will be kept by the Company. The user can have access to them if it desires to do so. For more details about the data processing, please read the Privacy Policy.

Products description

2.1. The Company makes its best efforts to accurately describe the products and their main features and specifications.

2.3. The User is solely responsible for the review of information on the suitability of products ordered through the E-Shop.

Order Procedure

3.1. Order Placement: Users select from the list or search through products specific products and place them in the Shopping Cart. Following the choose from Cart those products that they eventually wish to order and fill in the “Checkout” form, accept the Terms and Conditions of the E-Shop (by selecting the appropriate box) and give by clicking on the “Confirm Order” button their final order. Before confirming the order the user can go back to any step to correct errors before placing the order. All orders are archived electronically and users (the “Clients”) are able to have access to their content if they wish to.

3.2. Order Confirmation: After placing the order the Client will receive an email of its order receipt, which is sent automatically under the title “Golden Donkeys Shop – Order”. with the order number, the ordered products, the billing and shipping address, the method of payment, the total amount of the order and the current status. If the status is “Pending” it means that the order is received and the availability of goods is in progress. 

3.3. Order Processing: The Company shall process all orders received. During such processing, the availability of stock for the products ordered will be confirmed.

A new email will be sent that will update the status to Processed and provide the client with the tracking number (if applicable). Processing of orders will be performed from Monday to Friday from 08:00 to 16:00, while the processing of orders submitted on Saturdays, Sundays, and holidays shall be made on the next business day.

If the goods ordered are not available at the time of the order and its processing, the Company reserves the right not to accept such an order and therefore the sales contract will not be concluded. The client will be informed without undue delay. Payments prepared to be executed or already executed will be canceled. Any payments will be returned to the user without undue delay, by the same means, he chose to perform the payment.

The Company reserves the right to cancel the order, and not to proceed with its execution, in the event that the Client is found to have declared false or incorrect information on the Order Form.

3.5. Order Cancellation: The Client has the right to cancel the order at any stage before receiving the email with its “Order Confirmation” by email at shop@goldendonkeys.com or by calling +357 96 790979

Product availability

4.1. Products readily available: The availability of each product is displayed in a prominent place in the E-Shop. The Company makes its best efforts to ensure that all products displayed at the E-Shop are also available in its warehouse, however, there is a chance that some of them have run out / are temporarily unavailable. If the product selected by the Client is not available, the Company will inform him about the estimated availability and delivery date on the day following the day of receipt of his order, and will be required to contact the Company for amending the order as appropriate.

4.2. Multiple products in one order: When a sole order includes more than one product, the order is executed when all products included in the order are available so as to avoid the additional cost of transport. If for any reason the Client wants us to deliver those products which are readily available, please call us at +357 96 790979 or e-mail shop@goldendonkeys.com stating your order number or place a separate order for unavailable products.

Product prices

5.1. Before sending the Order Form the client should take into account the following:

  • The prices of the products posted on the E-Shop include the legal VAT, but not the delivery charges, which are calculated in accordance with clause 6.2. below. For the time being, clients are charged at the VAT rate that applies in Cyprus (19%).
  • The prices of the E-Shop may change at any time without notice.

5.2. The Company makes its best effort to ensure that prices shown on the E-Shop next to product images are correct. However, in the event of a dispute between the price that appears next to the product and the price of the same product in the Order Form, the price indicated in the Order Form will only be accepted as the price of the product.

5.5. For the purchase of the products on the website the following means of payment are available:

  • Visa and Mastercard through the wallee payment gateway
  • Paypal
  • Cash-On-Delivery (Applicable only in Cyprus)

For more information please check the link: https://www.goldendonkeys.com/shop/payment


6.1. Place of delivery: Products will be delivered to the address that the Client has appointed during the placement of his order, with the exception of cases where the client has chosen to receive the product from the physical store.

6.2. Shipping Costs: Shipment fees are calculated according to weight and the price lists of Cyprus Post and EPG couriers. Shipping costs are borne by the client, who will be informed of the exact cost of each shipment before placing his order. For more information about shipping costs, please check the link: https://www.goldendonkeys.com/shop/delivery.

6.3. Timing of delivery: The Company undertakes the obligation to its best effort to ship the products to the Clients within 3 business days, however in case of delay the Company assumes no responsibility, especially in cases of late delivery of goods from the courier. The Customer expressly agrees and acknowledges that late delivery does not constitute a reason to refuse the receipt of the Products and pay the outstanding amount to the Company in relation to the relevant order. Also, the Company is not responsible for the delivery time of products in cases of strikes, and extreme weather as well as their delivery to ‘hard to reach areas, as defined by the courier that the E-Shop cooperates with.

6.4. Products shipped to the Customer shall remain the property of the Company until delivery to the Customer and the full payment of the price.


7.1 Returning defective product

Our company takes every possible measure to all products (regardless of type) are packed carefully in order to arrive at’s destination undamaged. We know that the products listed could be fragile and we take all necessary actions (in cooperation with our carriers), so such items are to be dispatched in special packaging in order to protect them from damage during transport or storage. In very rare cases, however, there is a risk these products be damaged when shipped to you. Also in very rare cases, it is possible to receive a product with a defect.

For this reason, and regardless of whether your right of withdrawal is not affected, we invite you to check the products upon receipt. If you receive the product without any concern, it means that you unconditionally accept the product from our company. If, however, at the time of receipt you notice any damage and/or a defect in the product, you can return the product, at no cost to you. You can let us know by contacting us by phone, informing us if you wish to send your new replacement or if you wish to cancel the order and refund the amount of product/products you return. If you wish to send your new product replacement, we will send your a message directly to confirm your new order.

7.2 Returns due to a delivery error

In the case that the products or products delivered wrong quantity or delivered wrong product please call us to investigate the issue. In this case, the product return costs are covered by the company as well as costs return to the client.

7.3 Return of a non-defective product

Returns of food and drinks can not be accepted.

The customer has the right to return the goods within a period of 14 calendar days from the date of delivery.

The customer must return the product in its original condition, without having been opened or used. The return type is accepted only if the first buyer has paid any amount that the company incurred in sending its kind to him and shipping costs for returning the item.

The return policy declaration can be made by telephone or through the website (Order History)

There will be no refund but a replacement product.

No refund for delivery shipping.

Product evaluation 

8.1. The Company enables users to evaluate products showcased at E-Shop. The ratings for each product can summarize the user experience with this product and any comments or judgments about the product. The content of the assessment should be the personal, original creation of each user, without infringing the copyright or other rights of third parties.

8.2. The product review must not include:

  • Publication of hyperlinks (‘hyperlink’) that directly or indirectly direct users to another shop/webpage manufacturer
  • Publication of information on commercial advertising or promotion of any third party other than legitimate promotional activities on organizing and supervising the Company, as the administrator of the website goldendonkeys.com/shop.
  • Reference to another user or product review from another user.

8.3. The Company reserves the right, in its absolute discretion, to select how the evaluations of products are presented (partially or completely), delete reviews, or delete part of the text, informing the author of any changes where it is deemed necessary.

Limitation of liability

9.1. The Company provides no guarantee for the availability of the products, but it undertakes the obligation to inform Clients about their unavailability.

9.2. The Company provides the content (e.g. information, names, images), and the products offered through the website “as is”. Under no circumstances shall the Company be liable civilly or criminally for any damage that may be suffered by the user and/or client of the E-Shop or any other third party for a reason that has any connection with the operation and use of the Website and information and services in general, provided in relation to the products.

9.3. The Company assumes no responsibility for the loss of data.

9.4. The Company assumes no responsibility for the incorrect use of the product by the Client.

9.5. The Company makes its best efforts to ensure the high level of the E-Shop. However, the use of the E-Shop is the sole responsibility of the user/client and the Company is not responsible for any malicious third-party intervention.

Intellectual property rights

10.1. The content of the website of the E-Shop (text, images, trademarks, photos, graphics) is the sole property of the E-Shop and partners or third parties. Any copying, reproduction, or retransmission of the material without the written consent of the Company or its partners is prohibited. The content of this website is protected by Cypriot and international legislation for the protection of intellectual property rights and violators will be prosecuted legally.

10.2. The Company provides the users/clients a limited license to access and use the E-Shop for placing orders and communicating with the Company.

Applicable Law

Any dispute that may arise between the Company and its users and/or clients of the E-Shop, which will involve the execution, application, interpretation, use, presentation, copy, or general relations of the parties created herein or on the occasion thereof, shall be settled by the Courts of Larnaca and Cypriot law shall apply.

For any information about these Terms, please contact the Company at +357 96 790979 or send an email to shop@goldendonkeys.com